FAQs

FAQ #1: How do I create a Certificate of Completion?

A link to a Certificate is available at the top of the Conclusion Page once you finish the website.

If you’ve already finished the work and logged off, you’ll be taken directly to the Conclusion Page by logging back in. 

Every time you click on the link to the Certificate, an extra copy is sent to your email as well.  That ensures that you can print that email even if you have trouble printing the Certificate.  Courts will accept either one.

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FAQ #2: What happened to ProudToParent.org (for never-married parents) and WhileWeHeal.org (for spouses open to possible reconciliation)?

Both those websites are now part of UpToParents.org.  If you were ordered or referred to complete one of those websites, simply use UpToParents.org.  As you’re opening your new account, you’ll be asked to describe whether you‘re (a) a divorcing or divorced parent, (b) a parent never-married to your co-parent, or (c) a spouse open to the possibility of a happy reconciliation.

Whichever one of these three versions of UpToParents.org you choose, your Certificate of Completion will show that you’ve complied with the order to complete the work.         

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FAQ #3: How do I schedule my live class—and when and where are those classes held?

We’d like to help, but we’re not involved with scheduling or teaching live classes.  (Hundreds of courts and judges send parents to UpToParents.org, and we have no way to keep up with their different requirements.)   

If you need the authentication code from your UpToParents Certificate of Completion to sign up for a test or live class, it's in bold at the bottom of that Certificate.  

For any other information about your next step, simply check the notice or order that sent you to UpToParents.org—that will include the information you’re seeking and the office to contact if you have any other questions.  

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FAQ #4:  What if there has been violence or abuse in our family?

One of the advantages of UpToParents.org is that it doesn’t try to treat all families as the same.  On our website, parents get to choose the path forward that works in their circumstances. 

Domestic violence and abuse require careful attention.  We suggest parents and others in these circumstances start by considering A Note to Families with a History of Domestic Abuse.

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FAQ #5:  How do my co-parent and I merge our chosen Commitments into a set of Agreed Commitments (the ones we both chose)?

Simply use the “Merge” button on your Conclusion Page once you’re finished.  The easy-to-follow directions will guide you through this.

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FAQ #6: Why is this free?  Is there a catch?

We built UpToParents.org through our family charity simply because we believed families in crisis and transition deserved to know of this better, child-focused way forward. 

There is no catch, we charge nothing, and we share your personal information with no one.

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FAQ #7: How long does it take to complete the work on UpToParents.org? 

We--intentionally--do not require a particular amount of time, and we don't track the time a parent spends on the site.  In our view, parents aren't lectured, commanded, or tested into being good co-parents.  And in our view, many are justifiably put off by a workshop that pretends to do that. 
Experience does show that most parents doing a thoughtful job on the site seem to spend at least an hour on this experience, and some spend several times that.

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FAQ #8: There's a part of the site that isn't working for me (a video won't play, I can't get my Certificate, etc.).  What should I do?

Log on from a different computer.
You've been referred to this FAQ because you've sent us a question about a problem that we've checked out and found not to be with UpToParents.org itself.  (UpToParents.org has gone down only once in over 15 years.)
There may be some block or missing software (possibly Adobe Reader) on the computer or other device you're using.  By far the easiest option for you is simply to log on from a different computer.
  

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FAQ #9: Can I change something on my Certificate of Completion?

To avoid the possibility of Certificates being copied, courts have asked us to disallow any changes (including spelling) to things like parent or child names or residences.  But, two pieces of good news.
First, you can change your court name and your case number (both of which can help show your Certificate is legitimate).  Just log back on, click on "Create your Certificate," and change either of these.
Second, many parents have slight spelling and other errors on their Certificates, and we have never heard of a court rejecting any of them.     

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FAQ #10: What if I have forgotten my username or password?

Click on "Open prior use" and then "Forgot your username or password?"

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FAQ #11: Is UpToParents.org approved in my court? 

Unfortunately, we can't always know this.  Our site is used in many, many jurisdictions, but we can't keep up with all 3,000+ counties in the United States or the hundreds of local jurisdictions in the other countries where it's used.
We suggest you check with your attorney or court clerk about this.  
 

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